TERMS & CONDITIONS

TOUR FARE INCLUSION

The company covenants to include in the tour fare: -

• Return economy class air ticket (excluding taxes).

NOTE :-

• Air ticket is non-refundable and non-negotiable
• Some of the packages DO NOT include air ticket
• Accommodation based on half twin sharing for adults. For those traveling alone every effort will be made for a sharing room basis, otherwise a single supplement charge applies or triple in the hotel.
• In the case of triple sharing, a rollaway bed shall be provided for the 3rd person depending on its availability in the hotel.
• Baggage allowance subject to the respective airlines terms and conditions.
• All meals, sightseeing and other items as specified in the itinerary.

TOUR FARE EXCLUSION

Airport taxes, visa fees, port taxes, service fees, excess baggage charges, telephone charges, laundry, beverage, tipping or potter service, room service, personal and baggage insurance, tipping to driver and tour escort and other items of personal nature or otherwise not specified in the itinerary.

CHILD / INFANT FARE

• Child fare prices are applicable on children aged 2 years and above but below 12 years (at date of departure)
• Child fares are based on sharing with two (2) adults; with bed (rollaway) or without bed.
• If a child occupies a half twin with one adult; a child twin share fare applies.
• There is no tour price for infants below 2 years of age. 10% of the published airfare will be charged.

RESERVATIONS / DEPOSITS / PAYMENT

• Upon reservations, a minimum non-refundable deposit of MYR 500.00 – MYR 1,000.00 per person must be paid. However, the deposit amount does not constitute the confirmation of the tour.
• Online bookings require a minimum non-refundable deposit of MYR 500.00 per person to be paid via PNL’s Bank Account or by walking in to PNL’s office.
• (For Normal Bookings Only), Balance of full payment must be made before 21 days prior to date of departure.
• (For Air Tickets): for booking made during trade promotion fairs full payment is to be made at the fair site
•  (For Travel Fair Period): for booking made during trade promotion fairs, full payment is to be made immediately after confirmation of ground arrangements is received.
• If for any reason the balance payment is not received by the due date, we reserve the right to treat the booking as cancelled and apply the appropriate cancellation fees.
• All prices quoted are subject to adjustment at the absolute discretions of the company and in particular but not limited to, when there be tariff or fare variations of currency fluctuations.

LATE BOOKING

Bookings up to 14 days prior to departure will be accepted subject to availability of accommodations & flights. Late booking must be accompanied by full payment upon confirmation.

CANCELLATION

The company reserves the right to cancel the tour within 48 hours prior to departure due to any reasons (act of god, war, strike, riot or order from the government of Malaysia or the government of the intended destination), which is beyond the control of the company.

Cancellation of original bookings includes any change (at the request of customer) shall be made in writing and the following charges will apply: -

Non-peak

1. >45 days prior to departure : forfeiture of deposits

2. 30-40 days prior to departure : 20% of tour fare (min MYR 500.00) /  Per person

3. 20-29 days prior to departure : 30% of tour fare (min MYR 700.00) / Per person

4. 14-19 days prior to departure : 50% of tour fare (min MYR 900.00) / Per person

5. 05-13 days prior to departure : 80% of tour fare (min MYR 3,000.00) / Per person

6. <05 days or after issuance of air tickets : 100% of the tour fare

Peak / Trade Fairs / Promotions

1. >45 days prior to departure : forfeiture of deposits

2. 30-44 days prior to departure : 75% of tour fare (min MYR 3,000.00) Per person

3. 20-29 days prior to departure : 80% of tour fare (min MYR 4,000.00) Per person

4. 14-19 days prior to departure : 90% of tour fare (min MYR 6,000.00) Per person

5. <14 days or after issuance of air tickets : 100% of the tour fare

(Above based on whichever amount is higher)

For tour packages operated on extra flight or not within the normal airline schedule and during festive period, tour fare is non-refundable. The respective airlines cancellation policy shall apply in addition to the cancellation charges as stated above.

EXTENSION

A minimum handling fee of not less than MYR 100.00 will be levied for any request made on flight deviations. All requests made will be subject to airlines term and condition of stay / deviation and will be at passenger’s own expense and transfer to airport will not be provided.

Once the extension of stay / deviation has been confirmed, reverting to the original tour schedule again may be difficult and will incur additional charges. The ticket issued is restricted to the specified airline only. It’s non- negotiable, non-endorsable, non-reissueable, non-refundable and non-reroute table.
 Any alteration of the tour or change of dates by passenger is solely at his / her own risk. The company and / or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred.

When extension of stay / deviation cannot be confirmed three (3) weeks prior to group’s departure date, passenger is deemed to be taking the original tour schedule.

NO SHOW

All passengers are required to be at the airport three hours prior to flight departure time. When passenger do not show up at the appointed time for whatever reasons and miss the flight, the full tour fare will be forfeited. No refund or reduction will be made for any unutilized services, meals, transfer, accommodation or tours.

AMENDMENT

A minimum of MYR 150.00 per amendment will be levied by PNL + additional charges subject to terms and conditions of respective airlines and ground operators (if any) shall be borne by the passenger.

PASSPORT AND VISA’S

It is the responsibility of the passenger that they have a valid passport of at lease six months or more validity period depending on the respective countries requirement.

Passenger are required to have necessary visa, vaccination, health certificates and all relevant travel documents required by the respective countries to be visited.

The company will not be responsible for any visa rejection for whatsoever reason given by the embassies. Tour cancellation change will be applied under our cancellation clause.

TRAVEL INSURANCE

Recommended for coverage during overseas trip; with respect to tour cancellation / curtailment, accident, injury, illness, medical / hospitalization, or baggage loss and etc.

UNUSED SERVICES

No refund can be made in respect to accommodation, meals, sightseeing tours or any other services, which are included in the tour, but not utilized or where passengers amend, cancel or otherwise vary arrangement after departure.

H1N1 Travel Deferment  

Travel deferment caused by H1N1 is allowed ONCE only and subject to airlines/hotels approval. An amendment fee of MYR 100.00 per person will be charged + penalty charges by airlines/hotels and will be borne by the passenger.

 

RESPONSIBILITY AND LIABILITY

Every person participating in any tour organized by the company and or/its associated agents shall be at his / her own risk. The company reserves the right to alter or modify with or without prior notice, travel arrangement and hotel accommodation; or withdraw the services of an accompanying tour manager. The company and / or its associated agents shall not be liable to any person as a result of the following: -

• Inaccuracy, misdescription or charges to any tour and its itinerary.
• Missed out attractions and or places of visits due to delays / changes in any transport services, war, strikes, sickness, quarantine, weather, natural disaster or other causes, which may incur extra expenses.
• Extension of stays or flight arrangements that cannot be confirmed.
• Any damage or loss of baggage or other personal effects or accidents. It is the responsibility of the passenger to affect insurance.
• Deportation / refusal of entry by immigration Authorities of tour members resulting from the possession of unlawful items for holding improper travel documents or other causes or whose behavior and activities are considered as subversive by the foreign government concerned.

 

The company will only provide the service of an accompanying tour manager for the group with a minimum of 15 adults. However, on selected tour packages, the services of an accompanying tour manager may be only partial. Tours will operate on a seat-in-coach basis, when and where circumstances deem necessary.

 

TAKE NOTICE that the company’s tour package and the company personnel are NOT equipped to cater and / or provide for the needs and / or requirements of disabled / handicapped individuals (including and not limited to individuals with sight, speech, hearing and mobility disabilities) and for the needs and / or requirements of individuals suffering from any or all medical conditions. The company strongly urges all intending passengers / tour members to equip themselves with all special care and / or needs that they may require.

Should expenses arise from the imminent usage / purchase of such aids, the company shall not be responsible in any manner whatsoever.

The company and its associated agents act only as agents for the passenger and the transportation companies, hotel contractors and other principals involved in the tour. All tickets and documents issued are subject to the terms, conditions and contract under which such transportation and others services are provided. They assume no responsibility for injury, illness, damage, accident, loss, delay, death or irregularities that may be caused to person or property.

All bookings are subject to the usual terms and conditions and contracts of local ground operators. The company reserves the right to alter or modify time-table, carriers, itineraries and hotel accommodation in any way necessary in the interest of the tour members or due to circumstances over which the operators has no control. If additional expenses are incurred through delays, accident, or disruption of advertised schedules beyond the control of the operator, such expenses must be borne by the passenger (s).

The company does not accept any liability in contract or in tort of any injury, damage, loss, delay, additional expenses or inconveniences caused directly or indirectly by events which are beyond its control, or which are not preventable by reasonable diligence on its part including but not limited to war, civil disturbances, fire, floods, unusually severe weather, acts of Gods, acts of government or of any authorities, accident or failure of machinery or equipment or industrial action. The passage contract in use by the transportation companies or firms concerned shall constitute the sole contract between transportation companies or firmed the purchases of these tour and / or passenger.

All tickets, coupons and orders are furnished and subject to those terms & conditions under which means of transportation or other services provided thereby are offered or supplied by owners, operations, public carrier, managing agents or agents.

Airlines schedule, local conditions and weather that are beyond control may require sightseeing, hotels and routings to be changed. Should this occur, the company and its agents will do their best to substitute arrangements of a similar value or category. The company reserves the right to require any persons to withdraw from the tour if it is deemed that his act or conduct is offensive to or incompatible with the comfort of other tour members and the company shall be under no further liability thereafter to any such person.

FURTHER NOTICES

Tour price is valid for payment by cash and subject to change without notice in the event of sudden fluctuations in market prices with the increase of airfare and / or local taxes during effective period. Programme, tour prices, services and conditions as listed are based on the situation applicable at the time of publication therefore they are subject to changes with or without prior notice. The company cannot guarantee that any items or amenities mentioned will always be available especially where the company has no direct control. In the event of different interpretation in the Chinese itinerary, the English version will be deemed correct.

No guide, courier, escort or other employees or agent of the company is authorized to commit the company to any liability whatsoever and the company will not be bound by any statement of presentation unless it is in writing and signed by authorized members of the company.

The company reserves the right to decline any booking  after acceptance of the booking / to cancel any tour arrangement for any reason including insufficient passengers and non-confirmation of arrangements by the various service suppliers and of uncontrolled factors that do not allow the conduct of a safe tour of the delivery of services as described in the itinerary, including acts of Gods, wars, transportation or other strikes, civil strive and orders from the government of Malaysia and / or other countries.

Under such circumstances, the company may, if it so chooses, recommend alternative tours preferably to the same destination, or other tours to you. Should you decide not to accept the alternative the company shall without further obligation or liability refund the payment to you (subject to Airlines, ground operator’s terms and conditions and the company’s administrative charges.)